In response to the coronavirus, we have captured some of your most frequently asked questions:
Is Lumishore Open for Business?
Yes - We have continuously remained open for business and are operating as normal with production at full capacity. We have made several procedural and physical changes in our premises to accommodate the highest Social Distancing standards to protect our customers and our team.
Are you shipping products from your warehouse?
Yes - Lumishore prides itself on its Customer Service and Stock Availability. We are carrying excellent levels of stock both in the UK. Mainland Europe and USA whilst our distributors around the World advise they are holding good levels of stock as well. As you know, we design and build all our lights and systems inhouse. This means that we also can manage component availability to avoid and overcome issues others are having.
If we need support is your service team available?
Yes – Our service team is available as normal to answer any questions over the phone, Microsoft Teams, Skype, Zoom etc. Please just let us know which is more convenient for you.
What is the Drop-Shipment initiative?
We have introduced a Drop-Shipment initiative to all Lumishore Dealers and Distributors to help deliver to our customers safely, securely and on-time. This means there is reduced handling for you and we can handle your customer’s orders on your behalf. By passing the shipment details to us, we can ship products directly on your behalf direct to end customers and reduce your handling. The Drop-Shipment initiative will remain in place while the virus is disrupting any normal operation. Please contact your Lumishore Sales Manager for further information.
Are you receiving products and parts from your supply partners?
Yes - We are holding good levels of inventories to meet your demand. We have consciously built our stock levels up to meet supply challenges at this time and we also benefit, as product designers, from being able to identify substitute components ourselves if required.
What plans do you have in place should an employee contract Covid-19?
If any of our employees feel unwell before work we ask them not to come into work. If they were to turn up for work with possible symptoms, they would immediately sent home to self-isolate. If any of our employees feel unwell at work, we have an empty room for them to move to before being sent home and their workstations fully sanitized before anybody else uses that space. Self-isolation of a minimum of 7 days is required for symptoms which might be COVID19. Our employees must be symptom free before returning to work.
When will your sales team begin traveling again?
When it is safe and practical to do so, our employees will always be asked to exercise the utmost care when visiting customers. This will of course only be after agreement with the customers themselves.